http://www.industryanalystreporter.com/index.asp Tekrati Industry Analyst Reporter News Service en-us Copyright 2005 Tekrati, Inc. All Rights Reserved. editor@tekrati.com (Barbara French) http://www.industryanalystreporter.com/Images/Tekrati_Logo_85x40.gif http://www.industryanalystreporter.com/index.asp 85 40 http://services.tekrati.com/research/10290/ Barbara French, Tekrati Bersin and Associates, a research and advisory firm focused on enterprise learning and talent management, today announced the availability of "The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches." Written by Josh Bersin, president of Bersin and Associates, the book examines the principles of training measurement and explores why and how to measure training. Services Wed, 30 Apr 2008 19:04:24 UT http://services.tekrati.com/research/10278/ Barbara French, Tekrati As social media usage becomes more ubiquitous, affluent consumers are using social media channels to share their personal customer service experiences and learn about others' care experiences when making purchase decisions, according to a study conducted by the Society for New Communications Research and sponsored by Nuance Communications. Dell and Amazon were cited most often as examples of companies making the best use of social media to respond to customer care issues. Services Tue, 29 Apr 2008 01:34:16 UT http://services.tekrati.com/research/10273/ Barbara French, Tekrati Overall outsourcing activity remains strong, but economic uncertainty seems to be increasing the time needed to develop outsourcing and other service delivery strategies, according to EquaTerra's 1Q08 Pulse Survey of its advisors, the service provider community, and outsourcing buyers. Free report. Services Mon, 21 Apr 2008 19:40:42 UT http://services.tekrati.com/research/10266/ Barbara French, Tekrati The global Life and Pensions Insurance BPO market will grow by 14 percent CAGR up to 2012 to reach nearly $4 billion, according to a new market study from NelsonHall. The study indicates that the market is poised for change as the industry adjusts to significant opportunities in the emerging markets of China and India. Services Thu, 17 Apr 2008 21:18:10 UT http://services.tekrati.com/research/10241/ Barbara French, Tekrati Providers of outsourced customer care are maneuvering for competitive advantage while at the same time positioning to mitigate risks, in the face of troubling economic news and market conditions, according to IDC. An IDC study examining the evolving contact center services market and competitive landscape identifies several winning attributes essential for capitalizing on customer care BPO services market opportunities in 2008. Services Thu, 10 Apr 2008 22:37:57 UT